If the printer remains offline, continue to the next step. If a screen prompts you to make your printer the default printer, click Yes. If a screen prompts you to turn on printer updates, click Yes. If there is a connection problem, follow the instructions in HP Print and Scan Doctor. If your printer in not in the list, turn it off and on, and then click Retry. Once HP Print and Scan Doctor opens, click Start, and then select your printer. Run HPPSdr.exe from the download location on your computer. Use HP Print and Scan Doctor to check connectivityĭownload a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions. Again wait for a couple of minutes so that the lights are all steady. Wait till all the lights are steady and idle. Turn off all the devices connected on your network including the PC, Smartphones, printer, modem (if present) and router. Make sure all the devices in the network are turned off / unplugged. Let’s start by performing a network power drain. Please note the printer supports only 2.4-GHz network. I hope someone here can do you for posting your query on HP Support Community,ĭid you check the wireless frequency - If the router is on b/g/n mode, then change it to b/gĪlso have you tried to change the wireless channels to 11 to 6. I have already contacted Comcast and they were no help. The only thing that I could see as a possible remedy is that I have to have the laptop connected to the 2.4ghz network when printing but then that means switching back and forth just to print one page most of the time. I know that my printer is pretty old by today's standards but it still works great. I have completely removed the printer from the desktop and the laptop and started over from scratch but I still lose the connection after a couple of weeks. I know it has to be the two network options but I dont know how to keep the printer connected over the network all the time. I have been doing this back and forth dance since October of last year and its getting a little tiresome. It would reconnect no problem but after a couple of weeks I would print something, anything, and eventually it would come up with a message that it could not connect to the printer. I would have to take the laptop to where the printer was in another room where the desktop and router was located and reconnect the printer to the laptop via USB when using the configuration software. When I configured the printer to the network the only SSID it would recognize was the 2.4ghz. To take advantage of the 400mbs connection speed that I have the laptop is connected to the 5ghz. The only differenece that I can see is that Comcast's router has two network connections that work together and separately. After I got all my preferences set and any of the little bugs that comes with a new cable/wifi setup I noticed that I would lose the wifi connection between my laptop and the printer. Last year I was fed up with Verizons prices and switched to Comcast. My printer has worked perfectly for quite a long time with the wifi in my house when I was a Verizon Fios customer. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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